LolaJack Casino Privacy Policy

Who Controls Your Personal Data

Lumina Ltd., the operator of LolaJack under Anjouan Gaming Licence ALSI-202411077-FI2, is the controller of the personal data collected through lolajackcasino24.com. This policy is written to align with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, the Act respecting the protection of personal information in the private sector (Law 25). Any question about how your data is handled can be directed to [email protected].

Sending Data Outside Canada

Some of our service providers, including payment processors and KYC verification vendors, may store or process data on servers located outside Canada. Where this occurs, we require the receiving provider to maintain contractual safeguards consistent with PIPEDA’s accountability principle, including confidentiality obligations and restrictions on further disclosure. Data is not transferred to a third party for their own marketing purposes.

Why We Collect Your Information

We collect personal data to open and administer your account, process deposits and withdrawals, verify your identity, and comply with anti-money laundering obligations tied to our gaming licence. Express consent is obtained before we collect sensitive information such as government-issued identity documents, while account and transaction data necessary to provide the service relies on implied consent given at registration. Where retention or reporting is required by anti-money laundering rules applicable to Lumina Ltd. as a licensed operator, we process the necessary data regardless of a later withdrawal of consent for that specific purpose.

Your Rights Over Your Data

You may request access to the personal data we hold about you, ask us to correct inaccurate information, and withdraw consent for optional processing such as marketing communications at any time by using the unsubscribe link in any email or by contacting [email protected]. If you are a resident of Quebec, Law 25 additionally gives you the right to request de-indexation of personal information in certain circumstances and the right to data portability, meaning you can ask for your data in a structured, commonly used format.

Cookies, Analytics, and Marketing Emails

Cookies used on lolajackcasino24.com fall into three categories: strictly necessary cookies that keep you logged in and remember your session, analytics cookies that help us understand how the site is used, and preference cookies that remember settings such as your chosen currency display. Analytics and preference cookies can be declined through the cookie banner shown on your first visit, or later through your browser settings, without affecting your ability to play. Marketing emails, including promotional offers beyond your account confirmation and transaction receipts, are sent only with your consent under Canada’s Anti-Spam Legislation (CASL), and every marketing email includes an unsubscribe link that takes effect immediately.

Filing a Complaint About How We Handle Your Data

If you believe your personal data has been mishandled, you can first raise the matter with our support team at [email protected] so we can investigate and respond. If you remain unsatisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. Quebec residents additionally have the right to file a complaint with the Commission d’acces a l’information du Quebec.

How Long We Keep Your Records

Account data, transaction history, and verification documents are retained for as long as your account is active and for a further period after closure to meet anti-money laundering record-keeping obligations tied to Lumina Ltd.’s Anjouan Gaming Licence. After that retention period expires, personal data is deleted or anonymized so that it can no longer be linked back to you, except where a longer retention is required to resolve an open dispute or complaint.

We share the minimum data necessary with named categories of service providers: payment processors handling Interac e-Transfer, Visa, Mastercard, Skrill, and Neteller transactions; identity verification vendors that review your KYC documents; and the game providers whose titles you play, such as Pragmatic Play, NetEnt, and Evolution Gaming, which receive session and wager data required to operate the games. We do not sell personal data to third parties for their own marketing use.

Information We Collect From You

At registration we collect your name, email address, date of birth, and Canadian mailing address. During KYC verification we collect a copy of a driver’s licence, passport, or provincial photo ID card, plus a utility bill or bank statement as proof of address. Ongoing use of the account generates payment data (method, amount, and timestamp), technical data such as your IP address and browser type, and server logs that record login activity and gameplay sessions.

Contacting Us About Your Data

Any request relating to your personal data, including access, correction, consent withdrawal, or a Quebec Law 25 portability request, should be sent to [email protected]. Include your registered email address in the message so we can locate your account and respond without unnecessary delay.